Question on Support:
Sent On 9 June 2010:
---
Why there's not mentioned "BIG" in the rules of chat (7. Contact data)?
Many players don't know what's BIG and that is not allowed to post
in chat. CZ/SK DODAs punish users by 7day ban even, if they mention
their own BIG in chat or forum.
Thanks!
================================================================================
Reply Sent By "Customer Care" Team On: 9 June 2010 21:35
Hello ,
Thanks for your question. My name is Kyle Rechsteiner and I'll be your contact person for this process.
I am not sure that I understand your issue. However,
if it relates to chat messages in all capital letters, please take the time to read through
the Chat Rules of the game. These rules are for everyone,
and were agreed to as part of the Terms and Conditions.
For this instance, pay specific attention to rule #2.
These rules govern the chat system, and as such no warnings are required
when banning people from the system.
To view the rules please see:
http://en.board.bigpoint.com/darkorbit/showthread.php?t=163863
Sincerely,
Kyle Rechsteiner
================================================================================
My reply:
Sent On: 9 June 2010 21:58
Hello,
I read "Chat Rules of the game", and I didn't find anything about BIG in these rules.
Since I've seen the case already when publishing of BIG was penalized by 7day ban,
I'd like to know why this crucial information for the game is not listed in
Article 7. - Contact data - http://help.bigpoint.com/index.es?site=regeln&sid=385a039a2f7312937a7d56ec1bf9009d
or in Article 8. - The publication of personal information is strictly prohibited
over the chat.
- http://en.board.bigpoint.com/darkorbit/showthread.php?t=163863
To be sure, you understand the problem, I list both links due to inconsistency
in Chat Rules versions at different places of your web. Neverthless, BIG
is not mentioned in any version of the rules, despite of your DODAs penalise
ordinary users by 1 week ban (or even more) if they use BIG in chat.
Thanks!
================================================================================
Support:
Reply Sent By "Customer Care" Team On: 9 June 2010 23:12
Hello ,
Thanks for your question. My name is Kyle Rechsteiner
and I'll be your contact person for this process.
I guess that I do not understand what you mean by "BIG".
Please give me an example or more clearly describe it.
Sincerely,
Kyle Rechsteiner
================================================================================
My reply:
Sent On: 10 June 2010 22:00:
You must be joking! :-))) CZ/SK admins claim, that "every player of DO knows what "BIG" is"
and that it's taboo word in a game chat (e.g. admin called "Hrnek" with function
"F Moderator Darkorbit"). Since I don't take this explanation, I'm trying to ask you:
if this "BIG" is crucial information (linked with some days ban) in a game,
why you don't mention it explicitely in game's rules?
Thanks!
================================================================================
Support:
Reply Sent By "Customer Care" Team On: 11 June 2010 14:32
Hello ,
Thanks for your question. My name is Matthew Milligan
and I'll be your contact person for this process.
It is covered by "scamming" you post a BIG number in chat,
it encourages people to spend real m,oney on someone elses account.
Most of its usage is "send BIG ***** to ****** and get 1 mil uri"
Hence covered by the scamming rules.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Matthew Milligan
================================================================================
My reply:
Sent On: 11 June 2010 22:36
But I know the player, which didn't ask any money,
but just sent his BIG to his friend via chat.
And he was banned for 7 days! Why then BIG cannot
be explicitely mentioned in the game rules?
If there's a scam risk when using it.
I don't understand it at all.
Thx!
================================================================================
Support:
Reply Sent By "Customer Care" Team On: 14 June 2010 11:25
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Because scammers use that to cheat other to send messages
for their account, no personal information of any kind
is to be sent in chat, read the chat rules.
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: 15 June 2010 20:03
So if BIG could be misused by scammers,
I don't understand at all, why you resist
informing players (especially newbies) in the
chat rules, that BIG is sensitive information
and it's forbidden to publish (8. The publication
of personal information...). Do you want scammers
to do their job easier probably???
================================================================================
Support:
Sent By "Customer Care" Team On: 16 June 2010 13:15
Hello ,
Thanks for your question. My name is Etienne Belmar and I'll be your contact person for this process.
The chat rules are in forum, read them!
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: 16 June 2010 17:52
If you mean these "Chat Guidelines":
http://en.board.bigpoint.com/darkorbit/showthread.php?t=77
there's nothing mentioned about "BIG".
Only "Telephone Numbers, E-mail-Addresses, ICQ-Numbers"
(8. The publication of personal information...).
Do you mean any other version of "chat rules"???
================================================================================
Support:
Sent By "Customer Care" Team On: 17 June 2010 11:45
Hello ,
Thanks for your question. My name is Matthew Milligan and I'll be your contact person for this process.
The BIG is personal to your account, hence it is counted in the chat rules.
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Matthew Milligan
================================================================================
My reply:
Sent On: 17 June 2010 20:48
But how many players know, that "BIG is personal to your account"
and that it's not allowed to publish it in chat??? Even, your support
"voluntiers" (!!!) are not sure, what's "BIG" (see mail bellow).
How would you expect then from ordinary people, that they will realize
what does it mean "BIG" and that it's not allowed to be published in chat??????
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
----- Original Message -----
From: "Customer Care" Team I do not understand what you mean by "BIG".
Please give me an example or more clearly describe it.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
================================================================================
Support:
Sent By "Customer Care" Team On: 18 June 2010 09:27
Hello ,
Thanks for your question. My name is Etienne Belmar and I'll be your contact person for this process.
We will not discuss this anymore.
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: 18 June 2010 20:30
No, you did't help me at all. Hiding of meaning (+risk related)
of such a private information as "BIG" is to ordinary players
(especially newbies), you help scammers in fact.
I can't understand it all, why you do it...
================================================================================
Support:
Sent By "Customer Care" Team On: 18 June 2010 20:41
Hello ,
Thanks for your question. My name is Crystal Curns and I'll be your contact person for this process.
All further questions or complaints regarding this decision
will all result in the same answer this matter is now closed.
If in the future you have other issues (not related to this one)
please email us and we will be more than happy to assist you.
I hope I was able to help you with your problem/question and wish you lots of fun playing the game!
Sincerely,
Crystal Curns
===============================================================================
My reply:
Sent On: 18 June 2010 21:23
Well, for me it's still open issue. Can you tell me then one relevant reason,
why you refuse so stubbornly to help users understand what's "BIG"
and that it's banned to publish in chat or forum???
But if you don't want to answer me in this issue (true reason is confidential),
maybe you would know, why do you still publish address www.bigpoint.sk
in your T&C (SK version), when this address doesn't belog to Bigpoint GmbH
and it hasn't anything to do with BP...
Thx!
================================================================================
Bigpoint "Support":
Sent By "Customer Care" Team On: June 18, 2010 12:45 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
We will not deal with you anymore, you will be
contacted, we no longer answer your questions,
you deal with the correct department, legal.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 18, 2010 8:38 PM
No, you didn't help me at all.
Instead of accusing me from sending "spams",
you had rather to answer my questions:
why you still refuse adding "BIG" term (with explanation)
to the rules as sensitive private information,
why my IP is banned on CZ/SK forum, why you publish
in local SK version of T&C URL: www.bigpoint.sk,
what has nothing to do with BP or DO at all, etc...
================================================================================
Bigpoint "Support":
Sent By "Customer Care" Team On: June 20, 2010 3:58 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
No we won´t answer any more questions from you period,
legal is on this now, suzpport will not answer any more
of your questions, your lawyer can deal with legal!
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 20, 2010 9:17 PM
That's really pitty, you are not able to answer people paying you money simple
questions about security, ban policy and errors in your T&C.
================================================================================
BP "Support"
Sent By "Customer Care" Team On: June 21, 2010 10:01 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
That is really a pity that you cojntinue going
when told to stop long ago. We will not deal with
anything that has to do with you. Legal will.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 21, 2010 8:24 PM
Of course, I must continue. You still hold my money, you banned me access to the game without a reference to any darkorbit rule, I had to broke. And you are not able to answer simple questions regarding security, ban policy and errors in your T&C. You should understand me, I'll keep on asking you about all things mentioned above. To show other people too who you are and how you treat your customers...
================================================================================
"Support":
Sent By "Customer Care" Team On: June 22, 2010 11:09 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
As of now your email to us will be treated as spam
since you have been onformed before that you will have
to clear this with the legal department, we are not going
to get involved anymore with you or your issues, that
is another departments problem now.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 22, 2010 8:52 PM
SPAM is e.g. bulky not-encrypted mail with login a password
information, that you send to registered users continuously
(just helping scammers?), despite they didn't ask you anything
about this. See:
http://www.mydarkorbitexperience.com/SPAM.html
I'm directly replying only your posts, which explain me NOTHING,
from that I asked you in before. You should rather stay quietly,
if you are not able to answer these questions: why you help internet
scammers by excluding "BIG" term from your rules (so users and even
some admins don't understand what "BIG" means actually), why you ban people,
which didn't do anything wrong against the rules or why you list (in your T&C)
a web name: www.bigpoint.sk, which doesn't belong to you. If you don't know
or you don't want to answer these simple questions, please pass them
to "another department", you mention in your mail.
Thanks a lot!
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: June 23, 2010 10:58 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away
from us helping users in need, or indeed yourself
who may have a technical enquiry.
If you do have a problem, please take the time
to describe the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 23, 2010 8:50 PM
I'm not using any "contact form", now I'm replying directly your posts.
Please forward my questions to your mentioned "another department", if you are not able to deal with them.
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: June 24, 2010 8:51 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have
a technical enquiry.
If you do have a problem, please take the time
to describe the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 24, 2010 8:18 PM
Again, I'm not using any "contact form".
I'm responding directly to your own posts.
So did you forward my questions to "another department",
if you are not able to deal with them personally?
Thx!
================================================================================
Parody on "Support":
Sent By Customer Care Team On: June 25, 2010 10:27 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may
have a technical enquiry.
If you do have a problem, please take the time
to describe the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 25, 2010 9:02 PM
I'm explaining you for the third time. I don't use any "contact form" to mail you.
I'm responding directly on your own mails.
So did you forward my questions to "another department",
you mentioned in before or not ???
================================================================================
Parody on "Support":
Sent By Customer Care Team On: June 27, 2010 11:47 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may
have a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 27, 2010 6:14 PM
I'm saying you for the forth time, I don't use any "contact form",
but I'm directly replying to your "copy & paste" SPAM.
I asked you in before to forward my questions to "another department",
you have mentioned. Did you do it?
Thx!
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: June 28, 2010 1:17 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have
a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 28, 2010 8:33 PM
Hello!
I'm saying you for the fifth time, I don't use any "contact form".
I must say, I haven't seen any other "support" ever what sents
"copy & paste" SPAM to users instead of helping them. Very strange... :-O
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: June 29, 2010 1:39 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Stop, we will not answer any question you may have!!
You clear this with the legal department!
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have
a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 29, 2010 9:13 PM
I ask you for the sixth time: stop spamming me with "copy & paste"
SPAM (I explained you a five times, I don't use any "contact form"
for a few weeks yet) and give me the information, whether you forwarded
my previous questions to "another department", if you are not able
to deal with them...
Thx!
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: June 30, 2010 11:44 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have
a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: June 30, 2010 8:31 PM
I have a problem with this address: customercontact@bigpoint.com
spamming my mailbox continuously with "copy & paste" SPAM.
I still haven't found, whether Darkorbit "support" passed my questions
to "another department" or not. I asked for that a few times yet.
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 1, 2010 10:38 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: July 5, 2010 5:08 PM
Yes, I know, your name is (Copy & Paste) Etienne Belmar,
but I still haven't got the answers on my previous qeustions
+ why do you use copy & paste function in BP, when replying users'
questions addressed to bigpoint "support"? And why did you send me this lying SPAM (30 Jun 2010):
"Click on the following link to get back into the action
at DarkOrbit Global Europe 3: http://sk.darkorbit.bigpoint.com"
...when you locked my account on GE3 some months ago and nothing
was changed in this case???!!???
Thanks!
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 6, 2010 9:32 AM
Hello ,
Thanks for your question. My name is Etienne Belmar and I'll
be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: July 6, 2010 10:38 PM
Why you really don't help people, but send them copy & paste SPAM?
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 7, 2010 5:38 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away from
us helping users in need, or indeed yourself who may have a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
================================================================================
My reply:
Sent On: July 7, 2010 11:09 PM
So "darkorbit "SUPPORT" turned to automatic SPAM broadcaster???
Instead of helping users with answering their questions???
Is it really true??? :-O
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 8, 2010 9:31 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Deal with legal, we won´t answer anything from you!!
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
--
Bigpoint Support
================================================================================
My reply:
Sent On: July 8, 2010 11:04 AM
But if you "won´t answer anything from me", why you're sending me still
"copy & paste" SPAM ??? Did you pass my questions to your mentioned
"another department" or not???
Thx!
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 8, 2010 2:13 PM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
You will no longer receive anything at all!!
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
--
Bigpoint Support
================================================================================
My reply:
Sent On: July 8, 2010 4:25 PM
Sorry, but I don't believe you any more. You will still spam me by
"copy & paste" SPAM instead of answering my questions...
================================================================================
Parody on "Support":
Sent By "Customer Care" Team On: July 9, 2010 9:47 AM
Hello ,
Thanks for your question. My name is Etienne Belmar
and I'll be your contact person for this process.
Please do not use the contact form to spam our inbox.
Whilst dealing with spam you are drawing time away
from us helping users in need, or indeed yourself
who may have a technical enquiry.
If you do have a problem, please take the time to describe
the problem clearly so that we can assist you.
I hope I was able to help you with your problem/question
and wish you lots of fun playing the game!
Sincerely,
Etienne Belmar
--
Bigpoint Support
================================================================================
My reply:
Sent On: July 8, 2010 4:25 PM
You see??? Right as I wrote! You spam me again by "copy & paste"
SPAM instead of answering the questions: why you help scammers
by not explaining BAN to ordinary users, why you list invalid
address www.bigpoint.sk in your GT&C or why you ban people,
which didn't do anything wrong against the rules...
So pls don't lie and don't spam my inbox with "copy & paste"
rubbish, but answer the questions I sent you (or pass them
to "another department", you mentioned)!!!
Thx!
================================================================================
